Makati - Customer Service Team Leaders
TeleTech
(Makati)
Makati - Customer Service Team Leaders PHL-Makati City, Metro Manila TeleTech is now hiring a Team Lead I, Service Delivery. If this describes you ... new or revised information relating to the services, products, or processes of the ...
Manager, Quality Assurance
TeleTech
(Bacolod)
performance management, coaching, talent development, and auditing specialists and Team leads. They adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team ... NPS calibration with client team and internal team. Basic Qualifications * Strong ...
Technician, Desktop Support
TeleTech
(Manila)
work orders as required. * Mentor and train junior technicians. * Fully comprehend and understand TeleTech and partner's policies and procedures. * Develop and verify documented stepped procedures. * Organize ... responsibility for assigned from inception through deployment. ...
Specialist, Workforce Management
TeleTech
(Philippines Cainta PHL)
maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include: understanding the contractual parameters of the client; in-chair ... operations Team Leads. WFM Specialists are expected to have a ...
Technician, Desktop Support
TeleTech
(Manila)
work orders as required. * Mentor and train junior technicians. * Fully comprehend and understand TeleTech and partner's policies and procedures. * Develop and verify documented stepped procedures. * Organize ... responsibility for assigned from inception through deployment. ...
Team Lead, Technology
TeleTech
(Cebu)
technologies as well as has excellent judgment for managing and prioritizing work. * Interpret and enforce TeleTech policies and safety regulations with Network Administrators and Desktop Support personnel. * Maintain ... center. Demonstrates knowledge and experience and excellent ...
Team Lead, Quality Assurance (TMobile)
TeleTech
(Philippines Santa Rosa PHL)
internal departments to ensure client and customer satisfaction. · Supervise the QA Department in the implementing TeleTech Quality Assurance Best Practices to drive overall client and customer satisfaction ... up training as applicable · Initiating and tracking QA-Corrective ...
Specialist, Network Operations Center
TeleTech
(Manila)
Specialist, Network Operations Center PHL-Quezon City, Metro Manila Duties and Responsibilities: * Handling inbound phone calls and logging tickets in the ticketing system. * Managing emails and web based ticket queues. Analyst is expected to take ...
Team Leader (Technical Account)
TeleTech
(Pampanga)
Team Leader (Technical Account) PHL-Pampanga TeleTech is now hiring a Team Lead I, Service Delivery. If this describes you ... new or revised information relating to the services, products, or processes of the project. Become a Member of ...
Specialist, Workforce Management
TeleTech
(Manila)
maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include: understanding the contractual parameters of the client; in-chair ... operations Team Leads. WFM Specialists are expected to have a ...
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